Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Standard shipping usually takes between 3 to 5 business days for domestic orders. International delivery times vary by location but typically arrive within 7 to 10 business days.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be in their original condition, unworn, and with all tags and packaging intact.
Are your sunglasses UV protected?
Yes, all D.Franklin sunglasses provide UV400 protection, shielding your eyes from both UVA and UVB rays while maintaining high optical clarity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer a warranty on your products?
All our products are covered by a 2-year warranty against manufacturing defects. If you encounter any quality issues, please contact our support team with your order number.